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Posted on: November 19, 2018

CLW Customer Billing Error Notice

Recently, CLW did a software upgrade where we moved to a more recent version of our billing software.

As a result of this change, we have noticed on the most recent statement we have mailed to you, the amount on the line "Total Current Charges" does not include all the portions of the electric rate charge. Consequently, this electric cost line item is incorrect. However, the amount on the line "Total Amount Due" is correct.

We are working closely with the software company to remedy this issue. You can expect to get an updated and correct billing in the near future. We apologize for the inconvenience this may have caused.

Thank you for your patience in this matter,

John D. Lester, General Manager
Craig Frost, Office Manager

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