Credit & Collection Policies

If payment is not received by the Due Date shown on the customer’s bill, a Final Notice will be sent listing the date it will be disconnected. If full payment is received before the shut-off date services will continue uninterrupted. Unfortunately, as of November 1, 2020, our office can no longer accept payment arrangements on any account. The account must be paid in full by the shut off date to avoid interruption to your services. 

However, if services are discontinued either for lack of payment or another cause such as tampering, service will be reconnected only upon customer request and only after the reason for discontinuation has been resolved.

A Service Charge fee of $35.00 will be added to the account when Shut Off Notices are prepared.  To avoid a disruption in services, the past due balance and service charge must be paid in full.  Please contact our office if you have paid these charges.  If the utilities are reconnected after normal office hours, an additional $65 fee will be assessed. All fees must be paid prior to reconnection.

Front door to the Customer Service Office
Any account that has been closed and has a final balance owed past the final bill due date will be turned over to an agency for collection.